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Shipping
Prints
All prints are shipped from my fulfilment Print partner located in Austin, Texas, USA.
Therefore, upon check out, do not select "Pick up" unless you live in the Austin area!
Originals
Once the transaction is confirmed on the website, the preparation and packing begins. The process takes 5-7 business days for works under 36" in size and 7-10 business days for works over 36" in size. Then we must add a few more business days for the shipping depending on the distance of the location. Each original is varnished, signed (on the front or back) and shipped with a certificate of authenticy.
Currently, I only ship to Switzerland, Belgium, France, Spain, UK, Germany, Luxembourg, Portugal, U.S. and Canada. For all other countries, please email for special orders info@stephfonteyn.com
Packing
Works under 36" in size are packed in industrial strength cardboard, bubble wrap, layers of additional cardboard, corners, sealed plastic bag and acid-free glassine paper.
Works over 36" in size are packed in a wood crates, bubble wrap, layers of additional cardboard, corners, sealed plastic bag and acid-free glassine paper.
Every original artwork is packed following the most rigorous guidelines to ensure the safety of each work. You can read those guidelines for packing works here: http://www.saatchiart.com/packaging
The printing and shipping of prints is done by associated American print shop Print Partner located in Austin (Texas), it is therefore subjected to their own guidelines.
Insurance
All the original artworks are insured for the value of the sale during the shipping. The shipping cost includes the insurance.
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
Satisfaction guaranteed or your money back (including shipping fees). Read the complete details of the return policy by clicking on the link at the bottom right hand side of this page.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
The materials I use to paint are traditional materials proven to last for centuries by the tradition of acrylic painting on canvas. I paint on artist quality cotton primed canvas and I mainly use Extra Fine heavy body Acrylics from Golden Artist Colors. My primer is Golden acrylic gesso. Visit http://www.goldenpaints.com/technicaldata/gesso.php to learn more about my materials.
